This policy explains when returns are accepted, how refunds are handled, and what to expect if you need an exchange.
Returns may be accepted for items that are damaged, defective, or materially different from the product ordered, provided you notify us within the stated return window after delivery.
Items must be unused, unwashed, and returned with original packaging, tags, and accessories where applicable.
Products that are customised, altered, used, or damaged after delivery due to handling by the customer may not be eligible for return.
For hygiene, safety, or special handling reasons, certain products may be marked as non-returnable at the time of purchase.
Email contact@sagarsilk.com with your order number, product photos, and a clear description of the issue.
Once reviewed, we will share the next steps, which may include replacement, pickup, or return shipping instructions.
Approved refunds are generally processed to the original payment method after the returned item has been received and inspected.
Refund timelines may vary depending on your bank, card provider, or payment gateway. Shipping charges, cash-on-delivery fees, and other non-refundable fees may not be returned unless required by law.
If a replacement is available, we may offer an exchange instead of a refund for eligible items.
Exchange requests are subject to stock availability and quality verification.
For help with a return or refund, contact us at contact@sagarsilk.com or write to Sagar Silk HQ, Yeola, Nashik - 423401, Maharashtra, India.
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